Download unsuccessful

[AdamGo]

Help

I am trying to download the latest firmware for my HP Officejet Pro 8024 printer. The download reaches 100%, then I get a "download unsuccessful" message. I have repeatedly tried this but the same message appears every time and I am unable to update the printer.

Does anyone have any ideas how to fix this?

[sandytechy20]

@AdamGo

Welcome to the HP support community.

I understand that you are unable to complete the firmware update, I am glad to assist you.

Follow the steps mentioned in this HP document to update the firmware:- Click here

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Storm78]

Hello,

I have the same issue ( From France).

Your link is broken

[Storm78]

Hi there,

Just write you from France but I have the issue

 I download the latest firmware for my HP Officejet Pro 8024 printer.

The download reaches 100%, then I get a "download unsuccessful" message.

I have also repeatedly tried this but the same message appears every time.

I had to block for the moment the updates in the admin options  otherwise the printer is turning around in circle

[Storm78]

Your link is dead ... 

[AdamGo]

All

At last I have found a solution - but it's not a good one.

My problem was caused by having my HP printer firmware completely up to date - but the printer software seems to think it is out of date and tries to download a newer version. When the software finds that the firmware is up to date - that is when the "Download Unsuccessful" message appears and the software gets caught in a loop trying to download the up-to-date software again.

My solution was to disable automatic firmware updates completely. To do this I needed to use the "HP Smart" app on a computer. From the main menu I selected:

Printer Settings/Advanced Settings/Settings/Security/Administrator Settings

I unchecked the box marked "All Firmware Updates" and clicked the "Apply" button.

My printer has now been running for several days with no further problems.

However, this does mean that if HP release a new version of the Firmware, my printer will fail to detect and install this so it may be necessary to manually check for a newer version of the firmware in due course.

[ChrisM99]

Thanks Adam. This works but as you say it's not a great solution as it prevents all future firmware updates. Fortunately with an old printer it shouldn't need new firmware.