Downloading full software suite

[Bluenose1940]

I want to download the full printer software suite for my printer without using HP Smart.

I don't find HP Smart very easy to use at all and much prefer the old system that I had for scanning etc.

Is it possible to do this please?

I am struggling with the new HP Smart.  What does 'Disconnect from VPN' mean?

It was all so much easier when I could tell the system to download the full suite.

[Dragon-Fur · Accepted solution]

@Bluenose1940 

Welcome to the HP User Community.

Best you pick your own way to learn about the subject  - one of many, many "what is vpn" example article here:

https://www.howtogeek.com/133680/htg-explains-what-is-a-vpn/

"Disconnect vpn" simply means that if you use a VPN connection method to obscure your Internet presence, switch OFF the VPN connection during the short time it takes to download and install the printer software.

Generally, if you do not know how a VPN connection works, you are not using one.

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For those reading:

Customer original thread here:

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Problems-with-setup/m-p/8312846

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Start...

HP Print and Scan doctor normally does a good job detecting when it is necessary to install the printer software.  Honestly, I don't use the doctor very often aside from testing so the assumption that it "works" is based on having used many versions of the doctor over time and not related to how the doctor responds to this printer software.

What to do?

The following is a How-to method you can consider using to uninstall > restart > install the full driver printer software.  Please ignore any part(s) not relevant to your situation.

Uninstall Existing Printer Software (Full Feature Software)

Uninstall HP printer software and drivers

Reminder:  Windows > Uninstall HP printer software, and then remove the printer from your Devices list.

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and log in

NOTE:  If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and log in

Next

Install Printer Software

Download and Save...

Full Feature Software / Full Driver printer software - Installation Information and Download

HP ENVY 5000 All-in-One Print and Scan Driver and Accessories 

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If using VPN, shut it off to install software
• If the printer software is still / already installed, uninstall it from Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

           Reminder:  Windows > Uninstall HP printer software, and then check / remove the printer from your Devices list.

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

Open

HP ENVY 5032 All-in-One Printer 

OR

Product Home

Enter the type and name of your HP device

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

[Bluenose1940]

Brilliant!  Thank you so very much.  I am right back where I want to be again now.

Very comprehensive reply to my query.  Thanks a million!!  very much appreciated.

[Dragon-Fur]

@Bluenose1940 

You are most welcome.

Happy Printing!

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"