Driver Check: Driver conflict detected

[Kalpiz]

Printer Wireless, Networking & Internet

I have been getting an error message, Driver Check: Driver conflict detected. In Word it says, "printer unavailable". I have tried the scan doctor's recommendation of uninstalling the printer and reinstalling the printer several times, but nothing seems to work. I was in the middle of litigation preparing time-sensitive documents when the error messages appeared. I have had to go to KInko's to print some documents costing me time and money when I am supposed to have an HP printer at my home office to do the printing. I tried to set up the printer as the default printer but it would not work. I cannot print my documents from Word but only from the app.

Printer-Wireless-Networking-and-Internet

[zoey7886]

@Kalpiz, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding ! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you are encountering the "Driver Check: Driver conflict detected" error and experiencing issues such as "printer unavailable" in Word, here's a step-by-step guide to troubleshoot and resolve the problem:

Verify USB and Power Connections

1. Ensure that all USB and power cables are properly connected.
2. Disconnect and reconnect the cables.
3. Avoid using a keyboard or non-powered USB hub for the connection.
4. Verify that the USB cable is less than 3 meters in length.
5. If you have multiple USB devices connected to your computer, try disconnecting the other devices temporarily.

Uninstall and Reinstall Printer Software

1. Disconnect your printer from the computer.
2. Go to the Windows taskbar and click Start > Programs or All Programs (XP) > Hewlett-Packard > Your Printer Series > Uninstall Software.
3. Follow the on-screen directions to complete the uninstallation process.
4. Restart your computer after the software is uninstalled.
5. Insert the HP printer installation CD or download the latest software from the HP website. Follow the on-screen instructions to reinstall the software.
6. Reconnect the printer to your computer and turn it on. Wait for several minutes for all Plug and Play events to complete.
7. Verify that the software is properly installed by checking for essential icons in the HP Director (scan picture, scan document, and HP Gallery).

Ensure Correct Printer Setup

1. Make sure your printer is set as the default printer in Windows.
2. Open Devices and Printers from the Control Panel or Start menu.
3. Right-click on your HP printer and select Set as default printer.
4. Remove any duplicate printer entries that might be causing conflicts.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,