'Driver Check Issue Not Fixed' error message

[Peebee4275]

Printer stated as offline. All I get through troubleshooter is 'Driver Check Issue Not Fixed'

[Hawks_Eye]

Hi @Peebee4275 

Welcome to the HP Support Community! We're here to help you get back up and running.

I’m sorry you’re running into this — it’s frustrating when the printer shows as offline and the troubleshooter only reports “Driver Check Issue Not Fixed.” 

You’ve already tried the right initial steps, so let’s focus on clearing the driver conflict and restoring proper communication between Windows and your printer.

 

Step 1: Remove duplicate printer entries

• Go to Control Panel > Devices and Printers.
• Right‑click and remove all instances of your printer.
• Restart your PC before reinstalling.

 

Step 2: Install the full driver package

Windows often loads a basic driver that can’t handle all functions.

• Visit the official driver page for your model:
  HP Printers – Software and Driver Downloads
• Enter your printer model and select Windows 11.
• Download and install the Full Software Solution package.
• Restart after installation.

 

Step 3: Add the printer through the HP App

• Open the HP App from the Start menu.
• Sign in with your HP account.
• Select Add Printer and follow the prompts to connect via Wi‑Fi or USB.
• Confirm the printer shows only once in Devices and Printers.

 

Step 4: Adjust spooler settings

If jobs still hang:

• Right‑click the printer > Printer Properties > Advanced tab.
• Select Print directly to printer instead of spooling.
• Test with a multi‑page document.

 

Step 5: Update firmware

• Return to the driver page and check for the latest firmware update.
• Install it to ensure compatibility with Windows updates.

You’ve already been thorough in your troubleshooting. By removing duplicate entries, installing the full driver package, and reconnecting through the HP App, the “Driver Check Issue Not Fixed” message should clear and the printer should come back online. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[LorilynnBloomer]

WHat if this is happening on a MacBook Pro?

[VikramTheGreat]

Hi @LorilynnBloomer,

Welcome to the HP support community.
 

Could you elaborate on the issue for better understanding?

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support