Driver Check Issue Not Fixed

[lcrombie1]

I have uninstalled and reinstalled three times.    Cannot set up printer.   

[Raj_05]

Hi @lcrombie1,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with setting up your HP ENVY 6055 All-In-One Printer. Troubleshooting printer problems can involve several steps. Here are some general suggestions that might help you resolve the issue.

Verify Printer Connections:

• Ensure that the printer is properly connected to your computer via USB or is connected to the same Wi-Fi network.

Check Power and Connectivity:

• Make sure the printer is powered on and properly connected to a power source.
• If it's a wireless printer, ensure that it's connected to your Wi-Fi network.

Install Latest Drivers:

• Visit the official HP website and download the latest drivers for your printer model. Install the drivers on your computer.

Use HP Smart App:

• Consider using the HP Smart app, which is designed to make printer setup and management easier. You can find it in the app store on your device.

Update Operating System:

• Ensure that your operating system is up-to-date. Updates can include important drivers that may be necessary for your printer to function correctly.

Run HP Print and Scan Doctor:

• HP provides a tool called "HP Print and Scan Doctor" that can help diagnose and resolve printing problems. Download and run this tool from the official HP website.

Firewall and Antivirus:

• Check your firewall and antivirus settings to make sure they are not blocking the printer communication. Temporarily disable them and see if the issue persists.

Reboot:

• Sometimes, a simple reboot of both your computer and the printer can resolve connectivity issues.

Manual Setup:

• If you're still having trouble, consider manually setting up the printer. This might involve entering your Wi-Fi network details directly into the printer or connecting via USB for initial setup.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support