cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Anna1955
New member
2 1 0 0
Message 1 of 4
106
Flag Post

Driver Conflict on HP Officejet Pro 8610 printer

HP Recommended
HP Officejet Pro 8610
Microsoft Windows 10 (32-bit)

Using the HP Print and Scan Doctor 5.5.2 shows my printer with a DRIVER CONFLICT DETECTED. How do I fix this? When I check for driver updates, the system comes back with the drivers being up-to-date.

3 REPLIES 3
Betty0610
HP Support Agent
HP Support Agent
14,542 14,524 756 603
Message 2 of 4
Flag Post
HP Recommended

@Anna1955

 

Welcome to the HP Support Community.

 

Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstall and reinstall it.

 

If the issue still persists, let's do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Anna1955
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Betty0610, thank you for this suggestion, I'll give it a try and see if this will solve my issues. 

 

Have a good day, you've made mine 🙂

Reply
0 Kudos
Betty0610
HP Support Agent
HP Support Agent
14,542 14,524 756 603
Message 4 of 4
Flag Post
HP Recommended

Sure, do keep us posted 🙂


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation