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‎12-27-2019 07:48 AM

HP Recommended
Product: Laserjet Pro MFP M426fdw
Operating System: Microsoft Windows 10 (64-bit)

Hey guys

 

Recently bought a new Lenovo Yoga C940 laptop and upon installing my printers I ran into a problem with this specific printer (Laserjet Pro MFP M426fdw).

 

I installed 2 other HP Laserjet printers just fine (Laserjet MFP1536DNF and a Laserjet Pro MFP 277) but cannot for the life of me figure out why I'm having issues with this one.

 

So the problem is that upon installing the full solution driver software package, when selecting connect through network, it will not find the printer. I tried manually entering the IP, Host name as well as the Hardware address to no avail.

 

The thing that really confuses me is if I try installing the printer through the windows "Printers & Scanners" tool it finds it and installs it just fine and I can even print. When I enter the IP in a browser it also opens up the printer's portal page. So the problem seems to lie with the installation software.

 

I also tried all the steps aligned in this thread with no results. https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/HP-driver-installation-does-not-find-prin... 

 

I really hope you guys can help me figure this out.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-30-2019 08:48 AM - last edited on ‎08-20-2024 07:44 AM by

HP Recommended

May you able to scan to PDF using the HP Smart app?

https://support.hp.com/us-en/document/ish_1716406-1413451-16



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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10 REPLIES 10

‎12-27-2019 08:47 AM

HP Recommended

Hi,

Please make sure you use below drivers to install the printer:

https://ftp.hp.com/pub/softlib/software13/COL61846/ma-149294-9/HP_LJ_Pro_MFP_M426f-M427f-PCL6_v3_Win...

 

If you enter the IP in a browser, can you see the printer's WS page loads correctly?

 

May you have any security software on your PC?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎12-27-2019 02:57 PM

HP Recommended

That one appears to be a different version than is listed on the software and driver page. I'll try it out monday when I'm back at the office.

 

To your second question, yes the printer's page loads when I enter the IP in the browser

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‎12-30-2019 07:10 AM - edited ‎12-30-2019 07:11 AM

HP Recommended

Tried the suggested driver version and still no luck.

 

Yes the printer page loads when I enter the IP in a browser.

 

The only security software I have is windows security.

 

I went ahead and just installed it through devices and printers, which enables me to print just fine and I can also scan through the windows scan app. Only issue I'm encountering is I cannot seem to scan to PDF, only JPEG, PNG, TIFF, BMP.

 

If you can maybe tell me how to get that to work, I'd be golden.

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‎12-30-2019 08:48 AM - last edited on ‎08-20-2024 07:44 AM by

HP Recommended

May you able to scan to PDF using the HP Smart app?

https://support.hp.com/us-en/document/ish_1716406-1413451-16



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎01-03-2020 01:37 PM

HP Recommended

Yes! 

 

That worked. Did not think of that as I did not use HP smart much in the past but I think it should be sufficient for now.

 

Appreciate the assistance

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‎01-10-2020 09:01 AM

HP Recommended

I installed it, but it does not appear under Apps.

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‎01-10-2020 09:06 AM

HP Recommended

Could you tell me the sequence"?  I cannot find the scanner under Devices and Printers.  I am about to photocopy and Overnight Mail this document.

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‎01-10-2020 09:30 AM

HP Recommended

Did you search for the printer under add new devices?

 

in my case, windows found it. If its not finding it there for you, you may have a different issue

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‎01-10-2020 09:43 AM

HP Recommended

Yes, add printer found it and I can print to it. But the Scan program is not there.

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