Driver Problem with Office5610 All in One

[Dvortex]

Hello, @MarkS3

Sorry for the delayed response 😞

I believe we have to give “ENUM” permission on your registry to try and fix this issue.

Note: An incorrect registry entry can cause serious system problems or prevent the computer from starting. If you must edit the registry to resolve issues, you should always make a backup of the registry.

Please follow the steps mentioned below to take a registry backup and to give ENUM permissions:

• First, uninstall the printer drivers completely by going to – control panel – all programs.
• Once the drivers are completely uninstalled, restart your computer.
• Press “Windows logo key” + “R” to get the run pop-up window. Type “regedit” and press ok.
• To back up the entire registry, click Computer. Click “File”, and then click “Export”. Type a name for the backup file and save the backup copy to the location of your choice.
• Now, to give the ENUM permissions, expand the “HKEY_LOCAL_MACHINE” – “SYSTEM” – “CurrentControlSet”.
• Right-click on “ENUM” and select “Permissions”. Now click on “Add”.
• In the “Enter the object names to select” field type “ADMINISTRATOR” and press ok.
• Administrator will be added on the “Group or username filed”. Now click “Advanced”. You will get the “Advanced Security Settings for Enum” window. Select the “Permissions” tab.
• Select the Administrator field – Edit – And select the box next to “Full control”. Press ok. Repeat the exercise for all the type except for “Everyone”.
• Now select the “Auditing” tab select “Add”. Again add “Administrator” field. Edit and give full permissions.
• Apply the settings, and exit out of registry.
• Now install the printer software drivers.

Let me know how that goes.

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[MarkS3 · Accepted solution]

HI @Dvortex, I solved the problem updating my pc to the Windows 10's Creator Update.

Now, after the update, I see my printer and I can start printing.

 I think it was a Windows bug.

However, thank you very much for your help!