Driver Unavailable

[sme54]

I needed to reinstall my printer last night.  I now get a message that the "Driver is unavailable". When I try to print, it shows up as "fax".   I've downloaded and reinstalled the OJ3830 full_webpack driver several times with the same result (I'm an optimist!).  The HP folder shows both the scan and fax drivers...but no print driver.  I've installled using both the CD and via 123.hp.com/setup.  The printer says I'm connected.  How do I get the driver to load properly or my system to recognize it?  It installed without a problem the first time several weeks ago.  Any help is VERY much appreciated.

[The_Fossette · Accepted solution]

@sme54,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you root uninstall the printer and then reinstall the printer software and check whether the issue is resolved.

Here is how it is done:

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

https://support.hp.com/in-en/drivers

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[kheinze]

The solution doesn't address my problem.  HP doesn't have a print driver for my Mac OS version Mojave 10.14 for Officejet Pro 8610.  You have a driver for 10.13, not for 10.14. What are my options?

[Yolanda19]

Having issues with reinstalling my printer  HP Deskjet 3721. have tried several way including the the answer by The_Fossette.

Any other ideas 

[Raj1788]

@Yolanda19

Could you please help me with the operating system of the computer?

Use HP Print and Scan Doctor to check for driver issue, windows 8 onwards.

Download a special version of HP Print and Scan Doctor.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thank you for joining the HP Community.

Have a great day!

Cheers:)

[Yolanda19]

Hi operating system is Windows 10 and I have already tried the doctor and I still have driver unavailable ,the settingd also tells me that onenote is the default and won't let me change it. Any other ideas would be most welcome

Yolanda19

[Yolanda19]

Hi Raj1788

Just tried something different and I can now print. on reinstalling I say no to wireless connection and I can print with usb connection

Yolanda19

[Raj1788]

@SamBill

@Yolanda19

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thank you for joining the HP Community.

Have a great day!

Cheers:)

[GramaOle]

I have tried all this and still says driver unavailable.

[orfeaskar]

Thank you great sage, this advice saved my morning.