Driver Unavailable

[NurseMedic]

I have an HP Envy 4512 printer that up until just yesterday worked perfectly fine, but when I went to print some things from my laptop I kept getting a printer connection problem. Now it says "Driver is Unavailable" when I re-add it to my devices and printers area in settings. I have tried uninstalling and reinstalling the software and drivers but that doesnt seem to work. I have tried to follow suggestions from the virtual technical assistant. What do I need to do to fix this problem?

[sandytechy20]

@NurseMedic

Welcome to HP support community.

Did you uninstall the printer driver from the root level?

If not, follow the below steps:

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[NurseMedic]

I just tried all of those steps and it still gives me the "driver is unavailable" and doesn't even show up as a printer but only a scanner now. I did have it at one point where it was installed correctly but then when I tried to print it always gave "Error printing". I don't know what else to do.

[NurseMedic]

Here is what it shows me in my Printers & Scanners section in windows settings.

[NurseMedic]

I did a diagnosis and fix run through the HP Smart App. It said it fixed the driver issue, but now I get this error when I try to print a test page. Is there any way that some one can remote access my laptop and help and look into this issue?

[sandytechy20]

@NurseMedic

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[NurseMedic]

Hello Sandy,

So, I have tried to follow the instructions you provided and I am not seeing any option where it says "Show Options"!? Here is what it shows me. Please advise.

Thank you,

Ty

[sandytechy20]

@NurseMedic

I am sending you a private message with the options to reach HP support. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.

[NurseMedic]

Hello Sandytechy20,

It appears that I do not have any messages in my personal inbox. Can you send me that link again?

Thank you

[sandytechy20]

@NurseMedic

I am sending you the private message again.