Driver cannot identify my printer

[tfch]

I try to install firmware in HP Laser Jet Professional M1212 nf MFP. The program cannot recognize the printer.

[asmita6658]

Hi @tfch

Welcome to the HP Support Community. I'd be happy to assist you with the firmware update. 

Let's try these steps -

1) Turn on the printer, if it is not already on. 
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall. 
3) Wait for 60 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Turn on the printer, if it does not automatically turn on.
 

Connect a USB cable from the printer to the computer and then download and install the firmware update from this link.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[tfch]

Hi, Asmita6658,

The reason I want to install the firmware because I awkwardly deleted a HP program in hard drive. Right now I can perform printing and copying from the printer only , Scan function is not working. I am trying to re-store the scan function by following your instruction and failed, any way you can help?

tfch.

[asmita6658 · Accepted solution]

@tfch

Let's try these steps -

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions. 

[tfch]

Thanks, Asmita6658. I follow your detailed instructions, finally the scan function is working.

tfch.

[asmita6658]

Hi @tfch

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!