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‎03-28-2017 07:55 PM

HP Recommended
Product: HP Envy 7640 all in one
Operating System: Microsoft Windows 7 (64-bit)

I had a problem printing and used the print & scan doctor which solved most of my problems. I reinstalled the printer

software & drivers from the CD, tried the Print & scan Doc again and came up with driver conflict. what is going on?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-29-2017 08:29 AM

HP Recommended

Hi trsalaska,

 

Please try to uninstall the SW first before you proceed to reinstall it.

 

Do note that you may also try to download the HP Envy 7640 software and drivers in hp.com, please click here .

 

Kind regards,

meg-riley

Although I am a HP employee, I'm speaking for myself and not on behalf of HP.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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4 REPLIES 4

‎03-29-2017 08:29 AM

HP Recommended

Hi trsalaska,

 

Please try to uninstall the SW first before you proceed to reinstall it.

 

Do note that you may also try to download the HP Envy 7640 software and drivers in hp.com, please click here .

 

Kind regards,

meg-riley

Although I am a HP employee, I'm speaking for myself and not on behalf of HP.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎03-29-2017 03:34 PM

HP Recommended

I did unstall the sw first, maybe if I download the SW and reinstall instead of the CD it will fix it. Thanks

Was this reply helpful? Yes No

‎03-29-2017 03:36 PM

HP Recommended

I did unstall the sw first, maybe if I download the SW and reinstall instead of the CD it will fix it. Thanks

I'll keep you posted.

Was this reply helpful? Yes No

‎03-29-2017 05:45 PM

HP Recommended

Hi trsalaska,

 

I'm glad that downloading the SW from hp.com and reinstall it works for you.

 

Kind regards,

meg-riley

Although I am a HP employee, I'm speaking for myself and not on behalf of HP.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
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