Driver error

[SusieBookworm]

When viewing connected devices on my computer, my printer has a driver error note on it.  There is no explanation and when I select download for driver updates and select open, it just sits there and shows no activity.  How do I find the right drivers, etc. to fix my issue?  Troubleshooting doesn't help.

[Deep_World · Accepted solution]

Hi @SusieBookworm,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Could you share the exact printer model (for example, HP DeskJet 2700, HP LaserJet Pro MFP M130, etc.)?
• Are you connecting the printer via USB cable, Wi‑Fi, or Ethernet?
• Has the printer worked on this computer before, or is this the first time you’re setting it up?

Troubleshooting steps you can try:

1. Check Device Manager
   • Press Windows + X → select Device Manager.
   • Expand Printers or Other devices.
   • Right‑click your printer → Update driver → Browse my computer for drivers → Let me pick from a list.
   • If the correct driver isn’t listed, we’ll need to download it manually.
2. Download Drivers from HP Support
   • Go to https://support.hp.com/in-en 
   • Enter your printer model and operating system.
   • Download and install the latest Full Feature Software and Drivers package.
3. Remove and Re‑add the Printer
   • Open Settings → Devices → Printers & scanners.
   • Select your printer → Remove device.
   • Restart your PC, then add the printer again using Add a printer or scanner.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[SusieBookworm]

My printer is an all in one: HP Office Jet Pro 8720 but even though it is an older model (purchased in 2018) , it still works great!

It is connected via WiFi and it has been connected to my current computer since 2025.  

I followed your instructions and it says it has downloaded the driver for my printer.

Thanks for your help!