Driver error

[SusieBookworm]

When viewing connected devices on my computer, my printer has a driver error note on it.  There is no explanation and when I select download for driver updates and select open, it just sits there and shows no activity.  How do I find the right drivers, etc. to fix my issue?  Troubleshooting doesn't help.

[Deep_World · Accepted solution]

Hi @SusieBookworm,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Could you share the exact printer model (for example, HP DeskJet 2700, HP LaserJet Pro MFP M130, etc.)?
• Are you connecting the printer via USB cable, Wi‑Fi, or Ethernet?
• Has the printer worked on this computer before, or is this the first time you’re setting it up?

Troubleshooting steps you can try:

1. Check Device Manager
   • Press Windows + X → select Device Manager.
   • Expand Printers or Other devices.
   • Right‑click your printer → Update driver → Browse my computer for drivers → Let me pick from a list.
   • If the correct driver isn’t listed, we’ll need to download it manually.
2. Download Drivers from HP Support
   • Go to https://support.hp.com/in-en 
   • Enter your printer model and operating system.
   • Download and install the latest Full Feature Software and Drivers package.
3. Remove and Re‑add the Printer
   • Open Settings → Devices → Printers & scanners.
   • Select your printer → Remove device.
   • Restart your PC, then add the printer again using Add a printer or scanner.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[SusieBookworm]

My printer is an all in one: HP Office Jet Pro 8720 but even though it is an older model (purchased in 2018) , it still works great!

It is connected via WiFi and it has been connected to my current computer since 2025.  

I followed your instructions and it says it has downloaded the driver for my printer.

Thanks for your help!

[marfil1]

Da quando ho installato la nuova stampante, HP LaserJet MFP M140w, in rete appena accendo il pc
(windows 11) ho , a video, il messaggio di errore:
Printer driver error Microsoft XPS Doc Writer&Microsoft Print to PDF Port Conflict.
Il messaggio che appare ogni 50-60 secondi circa per almeno 40-50 minuti .
Ho provato a seguire i consigli che ho trovato in rete ho aggiornato il f/w della stampante,ma il problema permane.
Ho collegato la stampante ad un altro pc Windows 11 ma il problema si presenta ugualmente.
In attesa di risposta invio cordiali saluti.
Mario Filippetti

[FriendlyMod]

Hey

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language, so we advise you to use an online translator of your choice to post in the language of our Community.

Thank you for your understanding.

Regards

[marfil1]

Ever since I installed my new HP LaserJet MFP M140w printer on the network, I have been receiving an error message on my screen (running Windows 11) as soon as I turn on my PC:
"Printer driver error: Microsoft XPS Document Writer & Microsoft Print to PDF port conflict."
This message appears approximately every 50–60 seconds and continues for at least 40–50 minutes.
I have tried following various suggestions found online—including updating the printer's firmware—but the problem persists.
I also connected the printer to another Windows 11 PC, but the issue occurs there as well.
I look forward to your response. Best regards.

[Rita_R2]

Hi, @marfil1, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here are the links which will help to resolve the issue: 

How to fix a Windows 11 print driver failing to install | HP Printers | HP Support - YouTube

Fix an HP printer that won’t print after a Windows 11 update or upgrade | HP Printers | HP Support

How to fix a firewall that blocks driver install or printer functions in Windows 11 | HP Support

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support 

[marfil1]

After follow some indications I found the solution asking to AI.

This was the Ai replay.

The fact that the pop-up appears at regular intervals (every 50–60 seconds) and lasts for a fixed duration (about 30 minutes) completely changes the diagnosis. This is not a hardware issue; rather, it is a loop triggered by software or a background service that launches along with Windows.

When the PC starts, a program—such as a third-party print manager, motherboard utility, office suite application, or the software for your physical printer—begins a cyclical check or attempts to send a series of "ghost" print jobs to the queue. The process fails because the ports are blocked, so it retries a minute later, continuing this cycle until it finally times out after half an hour.
To stop this loop and eliminate the pop-ups, perform the following three targeted checks:
Clear the Print Spooler folder.

Isolate startup programs ("Clean Boot").

Since the issue occurs only within the first 30 minutes after powering on the PC, the cause is an application configured to launch automatically with Windows.
1. Press Ctrl + Shift + Esc to open Task Manager.
2. Click on the "Startup apps" tab (represented by a speedometer icon or listed on the left-hand side, depending on your version of Windows).
3. Disable non-essential software related to printers or manufacturer-specific utilities (e.g., HP Smart, Epson Monitor, Canon Quick Menu, ASUS/ASRock utilities, or third-party PDF managers like Adobe Acrobat or PDF24). Note: Do not disable your antivirus or any Microsoft services.

Check the Event Viewer (to identify the exact culprit).

In my mind the solution has been disable non-essential s/w related to printer  and so on.

Thank for your Help

Mario Filippetti (Roma Italia)