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‎11-26-2025 03:16 AM

HP Recommended

Hello.

 

I've been to the HP site and downloaded the file for the installation of the printer but as it is installing the files on my hard drive (the initial message is "Preinstalling the driver files") it shows "Installing the files on the hard drive" and then the loading window disappears and nothing else happens. I've tried it a few times now with the same result. What is going wrong?

I am using Windows 11 Pro on a Lenovo ThinkPad and the printer is not connected to the laptop while attempting the installation - although I have also tried it while the printer was connected.

Thanks in advance.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-26-2025 07:40 AM

HP Recommended

Hello @Finny3333 , how are you ?

 

Please, try installe the drivers below:

HP printer setup (Windows built-in driver) | HP® Support

 

Windows 11 compatible HP printers | HP® Support

 

Best regards

 

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​

View solution in original post

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1 REPLY 1

‎11-26-2025 07:40 AM

HP Recommended

Hello @Finny3333 , how are you ?

 

Please, try installe the drivers below:

HP printer setup (Windows built-in driver) | HP® Support

 

Windows 11 compatible HP printers | HP® Support

 

Best regards

 

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
1 person found this reply helpful
Was this reply helpful? Yes No
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