Driver for HP Officejet 7740 for Windows 11 does not download to my PC

[MagAnna]

It started with the print quality being bad. I have not installed HP cartridges.

I don't like to be forced to buy expensive ink cartridges. 

I uninstalled the existing driver and have been trying to install 

un updated one thinking that would work better.

Unfortunately it does not work at all.  

I go through all the steps and restart the PC. No printer software

or printer icon on my computer.

I saw a message that there is no driver for windows 11. 

Maybe I should just use the one for windows 10.

Would that work?

Thank you for your answer. Magdalena

[Irfan_06]

Hi @MagAnna,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with installing your printer on your PC running on windows 11.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support