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‎10-01-2017 11:31 AM

HP Recommended
Product: HP Envy 4522
Operating System: Microsoft Windows 10 (64-bit)

I got my printer about a month ago and ive been trying to connect it with a usb cable because i am unable to connect it over network and the driver that is provided wont completely install. I always get to the point of connecting the cable to the printer and my computer however it doesnt reconize it or says device connection unsuccessful. And i also get a driver installation error that says "windows cant install the hp envy 4520 series kernel mode print driver." Is there another driver that i can install that'll work?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-01-2017 11:55 AM

HP Recommended

Hi Alexii335 .

If you are having problems installing the driver for your printer, you will need to follow the instructions of the specialist 

@Rodolfo_A(information in Portuguese):https://h30487.www3.hp.com/t5/Dicas-dos-Experts-para-Impressoras/Sua-impressora-parou-de-funcionar-d...

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

View solution in original post

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1 REPLY 1

‎10-01-2017 11:55 AM

HP Recommended

Hi Alexii335 .

If you are having problems installing the driver for your printer, you will need to follow the instructions of the specialist 

@Rodolfo_A(information in Portuguese):https://h30487.www3.hp.com/t5/Dicas-dos-Experts-para-Impressoras/Sua-impressora-parou-de-funcionar-d...

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No
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