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‎01-16-2022 11:46 AM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

On Friday, I was printing things from my laptop.  I woke up Saturday to find that the driver for the printer cannot be located.  I have removed, re-added, loaded fixes and drivers from the HP help site and it still tells me "driver issue not fixed" (this from HP).  What has happened and how do I fix it?

Category:
1 REPLY 1

‎01-19-2022 06:21 AM

HP Recommended

@jeffiner, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print from your computer.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

 

Use the HP Smart app to print and scan from your Win 10 PC

Click here to download and know more about the app.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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