Driver install finishes with nothing installed

[HenkHam]

I had to reinstall the HP drivers for my HP7610, the old ones would not uninstall (got some error about needing admin rights even though I am the admin on this computer) so I used MS troubleshooter to uninstall. That worked, I cleaned all remains from the laptop, rebooted and tried to re-install.

The install starts, the progress bar goes halfway, then suddenly it ends with a message that install was successful. But nothing was installed...

[The_Fossette]

@HenkHam,

I reviewed your post and I understand that you are facing issues installing the printer on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

Follow the below steps to install the printer on your computer.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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