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HP Recommended
OfficeJet Pro 8035
Microsoft Windows 10 (64-bit)

Trying to install a new OfficeJet Pro 8035.  I installed it fine on my wifes Thinkpad in the normal way of adding a printer from Printers & Scnanners.

 

I can't add it from my HP Spectre.  No matter what I try, it always says Driver is Unavailable.   I tried this 

 

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Printer-Driver-not-available/m-p/786561...

 

It didn't work for me.  But I also didn't delete everything related to all the other Epson printers I have as I don't want those to give me a problem by deleting things.    

 

Please help!!  I've tried everything.

1 REPLY 1
HP Recommended

@LorneJ

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Root level uninstall and reinstall printer drivers

  • Go to Control panel – Programs and feature – Select all the HP OfficeJet Pro 8035 printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

If the issue continues, uninstall and reinstall printer Basic drivers from the link: Click here 

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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