Driver is Unavailable

[ENunn]

I've been pulling my hair out since 3 AM trying to fix this issue.

I cannot print for the life of me. I checked my devices and printers and it just says "Driver is unavailable".

I have tried every single "solution" on this forum and nothing has worked. Uninstalled drivers, reinstalled drivers, manually installing drivers, rebooting everything, deleting every trace of HP from my system, reinstalling, nothing has worked.

I called HP support for assistance. After a while they just hung up on me. What's their problem?

How do I fix this?

[ENunn]

Nothing? Is there just no fix for this?

[ENunn]

Day 3 of asking for a fix.

[Betty0610]

@ENunn

Welcome to the HP Support Community.

I'd be happy to assist you with the printing issue.

Welcome to the HP Support Community.

Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstall and reinstall it.

If the issue persists, try these steps:

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue still persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[ENunn]

Thanks, but I've tried both of those and it doesn't work.  I tried installing the drivers through the EXE and all it tells me is to go online to install drivers, then tells me to install the HP Smart app which also doesn't work at all. Seriously? The offline driver install tells me to go online and install drivers. This is ridiculous. Why is it this difficult to install drivers?

[Betty0610]

I would suggest you try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[ENunn]

Thanks, but it doesn't ask me to install drivers. It tries to automatically install drivers but fails after about 10 minutes of being stuck.

[Betty0610]

Let's create a TCP IP port:

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the front panel of your Printer to get the IP address)

2. On your PC, go to Control Panel, from Devices and Printers, right-click the printer and left-click Printer Properties, select the Ports tab.

3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.

4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[ENunn]

There is no printer properties.

[Betty0610]

Do you've any other computer to try installing the Printer drivers on to check if it's an issue with your Computer or Printer drivers in general?