Driver is Unavailable

[ENunn]

Sorry for the late response. It works on all my other devices.

I think I can pinpoint a "cause".

I took my printer and hooked it up to my PC through USB. I installed the drivers through HP's site. Failed. But now it gives me a reason. Something about C:\WINDOWS\inf\ntprint.inf being missing. How did it go missing when it's worked since I got it on this PC with no issue until now? I dunno.

Could this be causing my issues? Maybe. However, I don't know how to fix this. I looked it up on HP's site, it just shows me an outdated tutorial for Windows XP.

I copied ntprint.inf from a working PC to my main, didn't fix the driver is unavailable issue. Installing through USB doesn't even do anything. It says "hey your device is installed" but in reality it's not. Printer doesn't show up anywhere. Trying to print something and it says it's not installed. HP Smart doesn't see the printer. Opened the shortcut added of my printer on my desktop, brings up an installation prompt, it doesn't detect anything.  This is ridiculous.

I found a log of driver installs, C:\Windows\Inf\setupapi.dev.log. This was when I was trying to install over the network. Don't know if it means anything.

>>>  [Device Install (Hardware initiated) - SWD\PRINTENUM\WSD-7a9a2b63-20c0-4dc3-ac52-b6feb32bd247]
>>>  Section start 2021/08/26 21:26:34.699
     utl: {Select Drivers - SWD\PRINTENUM\WSD-7a9a2b63-20c0-4dc3-ac52-b6feb32bd247} 21:26:34.705
     utl:      Driver Node:
     utl:           Status         - Selected
     utl:           Driver INF     - prnms012.inf (C:\WINDOWS\System32\DriverStore\FileRepository\prnms012.inf_amd64_707d3849370b9d23\prnms012.inf)
     utl:           Class GUID     - {4d36e979-e325-11ce-bfc1-08002be10318}
     utl:           Driver Version - 06/21/2006,10.0.19041.1
     utl:           Configuration  - 1284_CID_MS_IPP
     utl:           Driver Rank    - 00FF2000
     utl:           Signer Score   - Inbox (0D000003)
     utl:      Driver Node:
     utl:           Status         - Outranked
     utl:           Driver INF     - prnms007.inf (C:\WINDOWS\System32\DriverStore\FileRepository\prnms007.inf_amd64_8bbf44975c626ac5\prnms007.inf)
     utl:           Class GUID     - {4d36e979-e325-11ce-bfc1-08002be10318}
     utl:           Driver Version - 06/21/2006,10.0.19041.1
     utl:           Configuration  - 1284_CID_MS_PWGR
     utl:           Driver Rank    - 00FF3003
     utl:           Signer Score   - Inbox (0D000003)
     utl:      Driver Node:
     utl:           Status         - Outranked
     utl:           Driver INF     - prnms013.inf (C:\WINDOWS\System32\DriverStore\FileRepository\prnms013.inf_amd64_2b1aa5c0f193f278\prnms013.inf)
     utl:           Class GUID     - {62f9c741-b25a-46ce-b54c-9bccce08b6f2}
     utl:           Driver Version - 06/21/2006,10.0.19041.1
     utl:           Configuration  - CID_MS_GENERICPRINT [MS_GENERICPRINT]
     utl:           Driver Rank    - 00FF3004
     utl:           Signer Score   - Inbox (0D000003)
     utl:      Driver Node:
     utl:           Status         - Outranked
     utl:           Driver INF     - c_swdevice.inf (C:\WINDOWS\System32\DriverStore\FileRepository\c_swdevice.inf_amd64_12050f4158021fcb\c_swdevice.inf)
     utl:           Class GUID     - {62f9c741-b25a-46ce-b54c-9bccce08b6f2}
     utl:           Driver Version - 06/21/2006,10.0.19041.1
     utl:           Configuration  - SWD\GenericRaw [SoftwareDevice]
     utl:           Driver Rank    - 00FF3005
     utl:           Signer Score   - Inbox (0D000003)
     utl: {Select Drivers - exit(0x00000000} 21:26:34.719
!    dvi: Device class {4d36e979-e325-11ce-bfc1-08002be10318} is not configurable.
     dvi: Searching for hardware ID(s):
     dvi:      wsdprint\hphp_officejet_pro_8c676
     dvi:      hphp_officejet_pro_8c676
     dvi: Searching for compatible ID(s):
     dvi:      1284_cid_ms_ipp
     dvi:      wsdprint\1284_cid_hpijvipav9
     dvi:      1284_cid_hpijvipav9
     dvi:      1284_cid_ms_pwgr
     dvi:      cid_ms_genericprint
     dvi:      swd\genericraw
     dvi:      swd\generic
     dvi: Class GUID of device changed to: {4d36e979-e325-11ce-bfc1-08002be10318}.
     ndv: {Core Device Install} 21:26:34.729
     dvi:      {Install Device - SWD\PRINTENUM\WSD-7A9A2B63-20C0-4DC3-AC52-B6FEB32BD247} 21:26:34.730
     dvi:           Device Status: 0x0180200a
     dvi:           Config Flags: 0x00000400
     dvi:           Parent Device: SWD\IPP\f594cb85-89a2-565a-5d8b-abd72e39d431
     dvi:           {DIF_ALLOW_INSTALL} 21:26:34.733
     dvi:                Using exported function 'ClassInstall32' in module 'C:\WINDOWS\system32\ntprint.dll'.
     dvi:                Class installer == ntprint.dll,ClassInstall32
     dvi:                Class installer: Enter 21:26:34.739
     dvi:                Class installer: Exit
     dvi:                Default installer: Enter 21:26:34.740
     dvi:                Default installer: Exit
     dvi:           {DIF_ALLOW_INSTALL - exit(0xe000020e)} 21:26:34.741
     dvi:           {DIF_INSTALLDEVICEFILES} 21:26:34.741
     dvi:                Class installer: Enter 21:26:34.742
!!!  dvi:                Class installer: failed(0x00000002)!
!!!  dvi:                Error 2: The system cannot find the file specified.
     dvi:           {DIF_INSTALLDEVICEFILES - exit(0x00000002)} 21:26:34.754
     dvi:      {Install Device - exit(0x00000002)} 21:26:34.755
     dvi: {Core Device Install - exit(0x00000002)} 21:26:34.755
     dvi: {DIF_DESTROYPRIVATEDATA} 21:26:34.756
     dvi:      Class installer: Enter 21:26:34.756
     dvi:      Class installer: Exit
     dvi:      Default installer: Enter 21:26:34.757
     dvi:      Default installer: Exit
     dvi: {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 21:26:34.757
<<<  Section end 2021/08/26 21:26:34.761
<<<  [Exit status: FAILURE(0x00000002)]

I don't know what to do. I've tried everything. Literally everything. Nothing has worked. I cannot contact support. I've tried. They either hung up or wanted me to pay $200 for support. That's not happening.

[ENunn]

Alright, got some progress.

I extracted the EasySmart exe, found the drivers and installed them through device manager. I do not have the driver is unavailable error. However, I couldn't print over the network. Nothing happens. Checked the printer queue, it says "error - printing". I plugged my printer in through USB, and that works flawlessly.

I ran the Print and Scan doctor, it found an update, told me to restart. After that it said everything's good. Tried printing a test page, it worked. Printing mostly works now. However, HP Smart is not working now. It says my device isn't fully installed, and despite me clicking install multiple times and it saying it's been completed, it still keeps showing up.

Ran the print doctor again, it tells me that some driver files are missing. I installed the drivers through HP's website, still not working with HP Smart. Print doctor still says some driver files are missing. I uninstalled whatever it wanted to uninstall, rebooted. HP Smart still has the error. Uninstalled/reinstalled, didn't work. Now there's an extra offline printer in HP Smart, but it's not really offline since I was just able to print over the network. I don't know what's up.

I uninstalled the working printer selection or whatever, rebooted, then installed the drivers through HP Smart. It was a success, however yet again I cannot print. Immediately errors out.

At least we're getting somewhere.

[ferRX]

Hi @ENunn ,

Try to install with the following driver >> Officejet 8035 - basic driver for Windows 10

Then restart the computer and try again.

* Click on KUDOS thumbs up  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.

[KYchampbound]

found another driver but know it thinks i own two printers fighting with instant ink now

[ENunn · Accepted solution]

Sorry for the late reply.

After a few weeks of dealing with this nightmare, my issue has finally been solved.

My solution is a weird one, so give it a shot.

1. Install the printer like normal, let it fail.

2. Download the latest HP EasyStart drivers.

3. Don't open the .exe directly, use WinRAR or 7-Zip to extract the file.

4. Go into the Device Manager.

5. Look through the device list, you might find something that says "unknown device". That is most likely the printer. Right click it, and select "Update Driver".

6. Click "Browse my computer for drivers".

7. Click browse, and find where you extracted the exe. Make sure you have it pointed to the Driver folder.

8. Let it install.

9. Reboot if it asks you to, or reboot after the install just to be safe.

10. The drivers should be successfully installed, however you might not be able to print over the network. Mine kept insta-failing. If that's the case, run the HP Print and Scan Doctor. After running it, I was finally able to print something.

Hope it works for y'all. If it doesn't, I don't know what to tell you.