Driver is unavailable

[Gromboy]

Hi,

I've tried every driver on the HP website, but I can;t get my printer to work from my laptop over Wifi.

Whats strange is I can print a test page from a browser when connected to the embedded web server page...

I'm starting to think this is a MS Win 10 OS update issue which has broken it.

Any ideas please ?  🙂

Steve

[Raj1788]

@Gromboy

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

Appreciate all your time and efforts, I see that you are able to print and you are facing this issue after the windows 10 update.

This could be a printer driver issue, need not worry I'll be glad to assist you in fixing the problem.

Let's Download and run HP Print and Scan Doctor

Install HP Print and Scan Doctor on the computer connected to your printer.

1. Make sure your printer is turned on and connected to the computer.

2. Download HP Print and Scan Doctor, and then follow the on-screen prompts to install and open the tool.

3. On the Welcome screen, click Start to view a list of available printers.

4. Select your printer in the list, and then click Next.

   If your printer is not listed or a connection problem is detected, click My product is not listed or select your connection type, follow the on-screen instructions, and then click Retry.

   

5. Click either Fix Printing or Fix Scanning.

   If you are prompted to install the printer software, follow the on-screen instructions. The software can resolve many printer issues.

   

6. Review the list of test results, and then resolve any issues found.

   • If you see a checkmark, the printer passed the test.

   • If you see a wrench, HP Print and Scan Doctor found an issue and repaired it.

   • If you see an exclamation point, the test failed and required user action, but the step was skipped.

   • If you see an X, follow the on-screen instructions to resolve the issue.

   

Try to print, if the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-6700-premium-e-all-in-one-pr... to download the HP Officejet 6700 Premium e-All-in-One Printer series - H711 Full Feature Software and Driver and install it.

Now try printing.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Gromboy]

Hi Raj,

I did exactly what you asked, the Scan and Print doctor corrected one or two things but it didnt make a difference.  I then downloaded the Full feature driver set and tried to install and the printer could not be found or installed.  I browsed to the IP address in Chrome and I can connect to the embedded web server page..

Very strange...

Anything I can try next ?
Steve

[Raj1788]

@Gromboy

Appreciate all your time and efforts.

We have tried all the possible steps that could resolve the issue,

I would personally suggest you contact our HP phone support for further assistance. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!