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Message 1 of 18
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Driver is unavailable

HP Recommended
Envy 4500
Microsoft Windows 10 (64-bit)

Went to use my printer the first time in about a month.  First had to make a copy of a driver's license, which went fine.

 

But when printing a document, envy printer didn't show up.  I redid the connection wizard, and it is connected to my wifi just fine.  I  go to printer and scanner on web setting, Printer was there but said unavailble or something.  I removed the device and rebooted my computer.  I add printer and scanners, it does detect HP Envy 4500, I add device, it gives me message driver is not found.  

 

I've tried downloading the basic drivers to no avail.

 

I did find someone else listed they had the same problem from 6/2020 windows update, I followed those instructions part way, but could not identify what files to delete in regedit.  Note my computer is brand HP, and I couldn't find the specific file listed.

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HP Support Agent
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Message 2 of 18
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@Iamfrustrated12

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Message 3 of 18
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I get to where drivers are to be removed.  I get the error message that drivers are in use.  I have rebooted and tried a 2nd time, same error message

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Message 4 of 18
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@Iamfrustrated12

 

The HP Print and Scan Doctor might get this sorted out

 

Please download and run the HP Print and Scan Doctor from this Link: https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Run PSDR

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

 

Also, try using the HP Smart App and let me know if that helps. Link: https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh

 

You can refer to this link: https://support.hp.com/in-en/document/c03561640 for more information on HP Smart App

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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okay, I downloaded print and scan doctor

 

Ran it, it said printer was not installed and installed it.  then went to the fixing problem part, and it passed everything except recommended updates.  I went to print a test page.  It failed.  it then asked to print an internal test page which successfully printed

 

it then tells me there is a problem that cannot be fixed by this tool, remove the software by clicking uninstal and then reinstall using CD or latest full feature software from HP customer care. (as a hyperlink)

 

i follow the link and get oops  paged not found, but in the list right below that it has drivers, so I select drivers.  I identify my printer type and select basic drivers .   I reboot my computer.  I run the driver.  Printer is installed, doesn't give any error on missing drivers.  Great.  I go to print a pdf, a PDF i've printed before so I know nothing is wrong with it.  I then get an error messsage and it says it can't print.

 

I run print and scan doctor.  Same results as before (except it recognizes there's a document queed up)  I go to print test page and again get a pop up message that there's an error and it can't print.  Again I click the internal test page and it prints that.  So now I am back to square one, and even more furstrated than before

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p.s. I did install HP smart, and after not signing up for ink it told me everything was ready.  I chose print documents and then picked a PDF to print.  again I got an error message but HP smart says it is ready

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Please run the SFC Scan and then uninstall the driver from root level and download the full feature software again

 

Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

KrazyToad
I Am An HP Employee

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I have done the system scan, results were that it did not find any integrity violations.

 

I will need more detailed instructions on how to uninstall the driver from root level

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I did some looking and found

 

https://www.youtube.com/watch?v=ZzXqEjOyvqg

 

and 

 

https://www.tenforums.com/tutorials/101274-uninstall-printer-driver-windows-10-a.html

 

would the methods spelled out in this video and / or document work?

How to completely uninstall and remove printer drivers on your Windows computer. Topics addressed in this tutorial: how to uninstall hp printer how to uninst...
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Message 10 of 18
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@Iamfrustrated12

 

Follow the below steps to root uninstall the printer and then install it.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

 

http://hp.care/2nikIQ9

 

Let me know how it goes.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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