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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Gaatje
New member
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Message 1 of 6
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Solved!

Driver is unavailable

HP Recommended
HP Elitebook DESKTOP-N6924QR
Microsoft Windows 10 (64-bit)

Hello,

I've had my HP Deskjet 3720 for several years and it always worked fine. Since my old laptop died, I got a second hand HP Elitebook/Utrabook. My printer seemed to install pretty fast, but when I ask it to print something, it takes 5 or 10 minutes before it actually prints. Or it doens't do anything at all.

Since I travel a lot, I want to connect with the usb cable. This is when I have the problems. Just for a test I used the wireless connection at home and than it prints very well and fast as always.

To see if maybe just per chance at the same time as my computer died it is my printer itself that has old-age problems, I got myself a identical printer that was hardly used. But I experience exactly the same problem.

When opening the printer settings in Windows, it sais below the printer name 'driver is unavailable'.

I have tried a lot of times to reinstall the printer, used HP Smart, HP doctor.. 

Who can help me please?

1 ACCEPTED SOLUTION

Accepted Solutions
ferRX
Level 9
Level 9
1,193 787 100 541
Message 2 of 6
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HP Recommended

Hi @Gaatje ,

 

Try to install with the next driver:

https://support.hp.com/nl-nl/drivers/selfservice/swdetails/hp-deskjet-3700-all-in-one-printer-series...

 

* Click on YES button   to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX.

dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.

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ferRX
Level 9
Level 9
1,193 787 100 541
Message 2 of 6
Flag Post
HP Recommended

Hi @Gaatje ,

 

Try to install with the next driver:

https://support.hp.com/nl-nl/drivers/selfservice/swdetails/hp-deskjet-3700-all-in-one-printer-series...

 

* Click on YES button   to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX.

dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.

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Gaatje
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HP Recommended

Thank you so much ferRX!!!

You are amazing!

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ferRX
Level 9
Level 9
1,193 787 100 541
Message 4 of 6
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Great 😊, nice to know the driver worked !.,.,.,.,

Bedankt, tot ziens!"

Best regards, 

ferRX.dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.
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chriswales
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Message 5 of 6
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HP Recommended

Thank you but the link does not work, it generates a File Corrupted response

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Gaatje
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Message 6 of 6
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HP Recommended

Hello FerRX. Happy new year!

I'm at my parents now and want to connect to their printer, HP Photosmart 2710 all-in-one. This printer has the same driver problem when connecting to my laptop. Could you please send me a link for this printer?

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