Driver is unavailable

[Valérie2]

Hi, I am trying to set up my printer, and it says that the driver is unavailable. Can someone help me please?

[Andr-1611]

Here is the software: HP DeskJet and Ink Advantage 3700 All-in-One EasyStart Printer Setup Software – Offline Use Only 

Kind Regards
Andr-1611

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[Valérie2]

Thank you very much! I think that worked, but now I get a message where it says: Status unavailable, and I still cannot print... What does that mean?

[Andr-1611]

How is the printer connected?

[Valérie2]

Wireless, but I can also use the printer cable.

[Andr-1611]

OK, please us USB.

[Valérie2]

it finds my printer, then it says yes, and then nothing happens!!! i tried 4 times. It's absolutely ridiculous!!!

[Andr-1611]

Try first this:

1. shut down printer via on/off switch
2. switch off the router
3. shut down the computer
4. wait about 60 sec.
5. switch on the router, wait until the router has completely initialized itself again
6. Switch on the printer, wait until the printer has finished its initialization
7. switch on computer, log in (with admin rights) and wait about 10 sec.

... and now everything's working again?

If that doesn't help, here's what you need to do:

1. Uninstall HP printer software, and then remove the printer from your Devices list. 
2. Restart the PC
3. Close all programs
4. download only this complete package: already done and is in the download folder
5. Close all programs
6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE =
   File name: HPEasyStart-13.6.5-DJ3700_40_16_1234_1_Webpack.exe (173.5 MB)
7. The installation was completed successfully, now you must ...
8. Restart the PC again
9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

And now ... ?