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Driver issue with the Hp Office jet pro 9025

HP Recommended
Hp office jet 9025 pro
Microsoft Windows 10 (64-bit)

Hey, um so i just got this new printer, the hp office jet 9025 pro for at home printing and i know i have all the drivers downloaded for this printer, because it worked great for a few weeks and now suddenly the printer just wont print from my computer. I have the hp print app on my iphone and the printer prints fine from that, so i know its not an issue with my printer but an issue with my computer. When i see the printer in my hp settings page, it says either "Error", or "Driver Error." Ive cold reset my printer many times and deleted any trace of this printer off my computer (including drivers) and i tried to set it up on this computer again but the same error messages pop up again. The printer shows up, but i cannot print anything. For clarification, i am running windows 10, 64 bit. What do i do?

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HP Recommended

Hi,

Thanks for using the HP Support Community.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-9020-all-in-one-printer-...

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software 

Hope that helps!



I am an HP Employee
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