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‎12-03-2020 10:49 AM

HP Recommended
Product: officejet Pro 8500a
Operating System: macOS 10.15 Catalina

I was experiencing the known issue with the popup messages, so i uninstalled the drivers for my Officejet 8500a. But when I went back in to reinstall the driver, all it offered for Mac OS Catalina was HP eprint, which is not compatible with the 8500a. I tried installing an earlier version of the driver, but then i got a message saying that HP hasn't updated the installer. Anyone know of any workaround so i can get this driver, or is this perfectly good printer now junk?

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1 person had the same question
8 REPLIES 8

‎12-03-2020 11:00 AM

HP Recommended

P.S. I did save most of the original download files from the driver, so if someone could tell me the path where they need to go, that might help also. Thanks!

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‎12-04-2020 10:07 AM

HP Recommended

Because of the issue with the old Apple installer, HP moved support for these older devices into HP Easy Start.

 

I believe the OfficeJet Pro 8500 will still work but I am unsure why it is not on the drivers page.

 

Please try using HP Easy Start and see if it recognizes the OfficeJet Pro 8500 and installs the drivers.

You can download HP Easy Start here.

 

 

 

 

While I may work for HP Inc, the views and opinions expressed here are my own.
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‎12-04-2020 10:46 AM

HP Recommended

Hi.

If HP Easy Start above may fails to find drivers for your printer, also try installing below drivers and check:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/ASU/HPPrinterDrivers5.1.dm...

 

From System Preferences > Printers & Scanners click the plus button and select your printer, then select your printer model within the Use drop-down menu.

 

Shlomi



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‎12-04-2020 11:18 AM

HP Recommended

Thanks for the response. I tried downloading HP Easy Start, but it said that "we are not able to automatically locate any software options for this product. Please go to the HP Website and search for product solutions there."

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‎12-04-2020 11:20 AM

HP Recommended

Actually, i take it back: looks like it worked! Amazing - thanks so much!!

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‎12-07-2020 03:45 PM

HP Recommended

Hi Shlomi,

 

I downloaded the drivers via the link you sent on my Macbook Air, and don't see the printer in Printers and Scanners. Is it possible i need to download something else? Or, is there a way to uninstall anything that might still be on there, then reinstall?

 

Thanks,
Pete

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‎12-11-2020 12:25 PM

HP Recommended

Hi Iron Badger,

 

Following up here: I thought I had this resolved, but Easy Start isn't seeing my Officejet Pro 8500a through my Mac. Any more suggestions? I went to HP's website and downloaded E-print on the driver page, but that didn't work either. 

 

Thanks,
pete

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‎12-11-2020 06:39 PM

HP Recommended

Hi Pete,

As you don't see the printer under Printers & Scanners, this is likely a communication problem rather than any driver problem.

 

How is the printer connected to your Mac? via USB, wireless or through a wired Ethernet network connection?



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