Solved: Re: Driver problem prints in Black and White - HP Support Community

TeeCee3 · ‎07-25-2020

This is Bizarre. My HP printer will only print in black and white. The ONLY way I can change this is by doing the following:

1. Change printer driver in settings to PRINT to PDF - then apply.

2. Change back printer driver to HP ENVY5540 - then apply.

It then prints in colour! The printer defaults to the wring driver before each print and I cannot get it to default to the HP driver!

Can anybody help? I've uninstalled/reinstalled etc etc but it is the driver that is causing the problem. Help! Thanks.

ShlomiL · ‎07-25-2020

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi

Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

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ShlomiL · ‎07-25-2020

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi

Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

TeeCee3 · ‎07-25-2020

Thank you!! Sorted!

Driver problem prints in Black and White

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