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HP Recommended
hp photosmart B109d
Microsoft Windows 10 (64-bit)

Kan det passe, at der ikke findes en driver, så HP-Smart kan kommunikere med min all-in-one printer/scanner/kopi. Problemet er opstået i forbindelse med tilslutning af ny computer. (Virkede fint med den gamle acer, bærbare...

-  og vil det så sige, at jeg skal til at købe ny printer?...

Tak for evt. svar 🙂  Vh. Gert

5 REPLIES 5
HP Recommended

Hi @Gert8 !

Thank you for visiting our English HP Support Community.

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,
MayS. 

I work on behalf of HP
HP Recommended

I'm lost in this Jungle - wasn't aware of, that it was an english Service. I'd prefere danish HP-help. . . .

When I'm trying to instal the proper(?), downloaded Driver, I get a system-message: "Can not delete output file". . . . .

 

Regards, Gert

HP Recommended

@Gert8, Welcome to the HP Support Community! I’m here to help.

 

I understand you are trying to install the printer on the PC. However, due to the age of the printer, there is no printer driver available on the HP Support site. 

Install the printer using Windows built-in driver

Refer to this document to know how. Try printing. Use Deskjet 990c driver if your printer is not listed.

Refer to this document HP printer setup (Windows built-in driver) for help.

 

If this does not help, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

HP Recommended

Thanks for answer / concern 😉  -  Printing works (due Windows - I guess). Problem is the Scanner-part. Maybe I have to "update" 😞  my new PC from 64-bit to 32-bit  -  if I don't throw my good / old / still-working printer out  and buy a new one  --pitty-waist. . . . .

 

HP Recommended

@Gert8

 

The issue is not with the 64bit or the 32bit. Windows has a built-in driver using which you can print. But, there is no such driver available for scanning. 

 

You may try HP Scan and Capture or HP Smart app on the Microsoft Store. It is not compatible with this model printer.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.