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‎11-16-2018 08:40 AM

HP Recommended
Product: Gateway
Operating System: Microsoft Windows 10 (64-bit)

I am trying to get my printer/scanner reinstalled, and I get the message that the driver is unavailable. It's an Officejet 6700

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-16-2018 08:47 AM

HP Recommended

Hi,

Try downloading the driver from the support page for your printer and install:

 

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-6700-premium-e-all-in-one-printer-seri...

 

Hope it helps,

David

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4 REPLIES 4

‎11-16-2018 08:47 AM

HP Recommended

Hi,

Try downloading the driver from the support page for your printer and install:

 

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-6700-premium-e-all-in-one-printer-seri...

 

Hope it helps,

David

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‎11-16-2018 09:04 AM

HP Recommended

Thanks. Now I can get the printer to work. But for some reason the scanner feature isn't working. I get a message that the device is busy. 

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‎11-16-2018 09:50 AM

HP Recommended

Hi,

Please perform a color copy to ensure the device functionality.

 

Assuming a copy is successfully done, follow steps 7 and 8 below and check for any difference:

https://support.hp.com/us-en/document/c00896190

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎11-19-2018 08:18 AM

HP Recommended

Thanks. It did take a new download and then a reboot, but everything is up  and running again.

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