Driver won't update, just keep getting Retry or Cancel

[Boss2018]

I got a pop-up on my hp laptop that said it was time to update the driver for my hp 4500 all in one. I clicked. The driver will only load partway then I get a little cartoon spinning 💿 CD followed by the Retry or Cancel box. Either option won't work. I can't print! 

[A4Apollo]

Hi! @Boss2018, Thanks for stopping by the HP Support Community!

Are you the administrator of the PC?

Have you tried installing the printer software on a different PC? Does the issue persist?

Please try few steps recommended below.

First, uninstall the printer software from the root level and give permissions for the program files folder.

In Windows, search for and open Programs and Features. 
Select your HP printer. 
Select Uninstall. 
In Windows, search for and open Devices and Printers. 
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” 
Open up the run command with the "Windows Key + R" key combo. 
Type printui.exe /s and click OK. 
Click on Drivers tab. 
Look for HP Printer driver. If you see it click on it and click remove at the bottom. 
Select OK. 
Select Apply and OK on the Print Server Properties windows. 
Close Devices and Printers. 

Press the "Windows key" + "r" to get the "Run" window open - 

Type C:\ProgramData hit ok
Right-click on the program data folder and select "Properties"
Go to the Security tab, and select "Users" from the group or usernames
Click "Edit"
Select Users, then check the box by "Full Control"
Click "Apply"
You may get a whole bunch of error messages about inheritance, just hold down the Enter key until they all go away.
Click "Cancel" a couple of times to dismiss the properties boxes
Go forth and print from any application and check.

After you give the permissions install the full feature printer software.

Update the latest full feature printer software using this link. Click Here

Refer this article to further troubleshoot printer installation issues. Click Here

Let me know if this helps!

Have a great day ahead! 🙂

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