Drivers for DeskJet 2820e

[TraceyB29]

Unable to find driver for deskjet 2820e - I have removed app  from account - reattached and when adding to laptop tells me no driver.

I have followed all instructions on the support page, but nothing is working, my hp page also now tells me not connected to the internet, so again followed all instrutions, removed app, turned off printer and laptop, turned off router left for a few mins and still  not working - still says not connected.

Before when this happened I removed printer from app, and when it was re-added it installed drivers - now nothing

any help would be appreciated

[ferRX]

Hi @TraceyB29 

You may need to install Full software drivers for your printer.

Please install the next Full drivers:

>> https://ftp.hp.com/pub/softlib/software13/printers/DJ2800/HPEasyStart-15.8.1-DJ2800_57_2_1683_3_Webp...

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

ferRX.

[TraceyB29]

Hi

this still did not work when added to HP it said there wa sno connectivity

when adding printer to laptop it said driver unavailable

[ferRX]

Hi @TraceyB29 

1. Ok, if there is no connectivity then you may need to restart network configuration on printer.

2. Please follow steps from the next video to restart network on printer and install:

• >> https://www.youtube.com/watch?v=DOWi2Uoq2IU

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

ferRX.

,.

[TraceyB29]

ok so got printer connected to wifi - hooray  ( deleted hp and basically started again )

However when adding printer to computer i got the WIFI direct Pin but once it started installing i got 

so still not closer to getting driver installed

I have installed  drivers from the HP site but still not working - looking for the driver for my printer but still compiuter says No

any further suggestions

[ferRX]

Hi @TraceyB29,

Thanks for following steps,

it is great to know that printer is now connected to wifi.😇

1. Ok, then install the basic drivers for printers:

• HP Smart Universal Printer driver:
• >> https://ftp.hp.com/pub/softlib/software13/printers/SUPD/SUPD-6.03.1.4143-V4-Win11-x64.zip
• HP PCL6 driver:
• >> https://ftp.hp.com/pub/softlib/software13/COL39348/lj-95981-14/upd-pcl6-x64-6.4.1.22169.exe

2. Once installed, Restart your computer.

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

ferRX.

[TraceyB29]

ok done all that and still the same not finding the driver and lost connection again.

Think I'll give up and buy a new printer lol

you have been super helpful but just going round in circles 😞

[ferRX]

Hi @TraceyB29 

Ok, thank your for following steps 😇

1. Looks like something is blocking printer driver installation...🤔

•  Do you have any software for security, like Antivirus ?
• Because if that software is installed, that could block any drivers when installing.

2. About the lost connection,  please be aware that Deskjet 2820e printer is compatible to work with 2.4G networks only.

• When you are installing printer you need to make sure that printer is connected to that network.
•  
• Did you select a 2.4G network when installing printer ? 🤔
•  
• 
•  

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

ferRX.