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‎01-24-2021 07:24 PM - edited ‎01-24-2021 07:27 PM

HP Recommended
Product: laserjet 2420d
Operating System: macOS 10.15 Catalina

I cannot find drivers for the Laserjet 2420d with macOS 10.15.   Any help will be appreciated.  I am trying to set up the printer to work with the Mac.

 

 

 

Lady 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-27-2021 05:03 PM

HP Recommended

 Thanks, a mil!  It did help to have the printer powered on!!!!

 

🤭 🤫🤣🤣🤣

View solution in original post

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4 REPLIES 4

‎01-24-2021 10:12 PM

HP Recommended

Hi,

Please make sure your macOS is fully up to date by installing any update for Catalina:

https://support.apple.com/en-us/HT201541

 

Next, uninstall any existing HP Software by following the HP Uninstaller Utility below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/HP_Uninstaller...

 

Next, download and install the latest drivers below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/ASU/HPPrinterDrivers5.1.dm...

 

Finally,  open System Preferences, and then open Printers & Scanners to re-add your printer. be sure to select the printer model within the Use drop-down menu.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎01-25-2021 05:29 PM

HP Recommended

I downloaded the software and installed it, the computer is not seeing printer.  I do not see it listed when I open add printer.

 

 

 

Estelle

Was this reply helpful? Yes No

‎01-26-2021 10:54 AM

HP Recommended

Hey Estelle,

That means we experience any connectivity issue.

 

How long is the USB cable?

 

Please make sure it is directly connected to the Mac and not through any hub or an Apple keyboard, as well without any USB extension and that you use a standard cable of 1.5 - 1.8m long.

 

Is it directly connected to the Mac? or may through any hub, adapter, etc?

 

Also you may try another USB cable and then check, it might be a faulty cable.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎01-27-2021 05:03 PM

HP Recommended

 Thanks, a mil!  It did help to have the printer powered on!!!!

 

🤭 🤫🤣🤣🤣

Was this reply helpful? Yes No
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