Drivers from the HP sit won't download?

[WeatherguyNH]

I have a new Mac, went to download HP driver software, and the HP site doesn't download? The window just sits there and spins?

[ShlomiL · Accepted solution]

Hi,

Try downloading the installer using below direct link:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/HP_Easy_Start.app.zip

Note: if it fails, also try accessing your downloads folder, right-click (or CTRL + Left Click) the file and select Open, then check for any difference.

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

Shlomi

[WeatherguyNH]

Thank you. I think I now have the start app. My other problem is deleting legacy HP software from my Mac.

Old HP extensions need to be removed, but no tools to get at them. 

Does this app have an uninstaller?

Thanks again...

[ShlomiL]

Hi,

Please run this utility once again by double-clicking or right-clicking and selecting Open.

As soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer.

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

Shlomi