Drivers

[Brian12341]

Hp Envy 5644 drivers. I cannot install drivers for this printer on my laptop. I have tried the windows drivers and also downloaded from the hp website. I get right through the process - 1. Activate; 2 Connect and 3 Activate. I then get a message saying unable to connect. Connection  to the internet has been lost. Then 2 options of “continue later” or “retry”. The network is fine. I have tried everything, disabled firewall etc. The printer works perfectly with my other devices. Please help.

[TEJ1602 · Accepted solution]

@Brian12341, Welcome to HP Support Community!

Follow the steps below to isolate and resolve the issue-

Step 1: Restart your devices

To prepare your printer for a wireless connection, restart the printer, computer, and router.

1. Turn the printer off, and then wait 10 seconds.

2. Disconnect the printer power cord from the printer.

3. Turn off the computer or the device you are trying to print from.

4. Connect the printer power cord to the printer, and then turn on the printer.

5. Disconnect the power cord from your wireless router, and then wait 10 seconds.

6. Reconnect the power cord to the router.

   NOTE: 

   Wait until internet service is restored. Internet service is interrupted while the router is off.

7. Turn on the computer.

Step 2: Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

Try configuring the printer on the computer, if the issue persists, add the printer via TCP/IP port-

1.  Select “Start” and type “printers” in the search box. 

2.  Choose “Printers & scanners“. 

3.   elect “Add a printer or scanner“. 

4.  Wait for the “The printer that I want isn’t listed” option to appear, then select it. 

5.   Select “Add a printer using a TCP/IP address or hostname” , then select “Next“. 

6.   select “TCP/IP Device” in the “Device type” list. 

7.  Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.  

8.  Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.

Try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!