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Flag Post

Duplex printing not correctly positioned

HP Recommended
Office jet Pro 8020
Microsoft Windows 10 (64-bit)

I am using an Officejet Pro 8020. 

I use office 365 Publisher to create booklets.

The printer software is up to date.

When I try to print my booklet, which is on A4 paper and the printer set to A4 paper, flip on short side, print on both sides it does print. But some of the even numbered pages are often too close to the edge of the paper or even off the edge. It is always page 16 of a 20 page booklet.

On the pc screen the booklet is lined up correctly and I have done this for many years without problems untill I have started using this printer.

We have three pcs, all on windows 10 using this printer and the results are the same from all of them.

Any ideas?

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@LeeKilncare

 

Welcome to the HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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