During install receiving extraction error - "Can not open output file"

[ROCHENDI]

i just want to reinstall the driver for the HP Deskjet 1010, but when the extraction process appears "can't open output file" notification, can there be a solution to this problem? thank you 🙂

[Jeet_singh]

@ROCHENDI,

Thank you for posting your query on HP Community,

To solve most problems installing updates, use the Windows Update Troubleshooter (in English) from Microsoft. If that did not work, go to the manual troubleshooting section below.

Now try to perform Windows Updates - 

1. In Windows, search for and open Windows Update.

2. Click Check for updates.

3. Select updates to install.

4. Once done, restart the computer.

For more details on updating the driver, please visit this link - HP PCs - Updating Drivers and Software with Windows Update (Windows 10, 8, 7)

Now run HP Print and Scan Doctor: 

If you are facing any issue while using the printer then try using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to this link: HP Printers - Using HP Print and Scan Doctor (Windows)  to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

I suggest you uninstall the printer drivers from the root level and then reinstall them by following the below steps:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and OK - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP DeskJet entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

For more details, please use this support document for - HP Printers - Changing from a USB to a Wireless Connection

Here's the Instructions for you through a video - Click here

Let me know how it goes!

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