EBS500P0010

[reply-all]

9010

[Kuroi_Kenshi]

Hi @reply-all,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart the Printer:

• Turn off the printer by pressing the power button.
• Unplug the printer's power cord from the electrical outlet.
• Wait about 60 seconds.
• Plug the power cord back into the outlet and turn the printer on.

Check for Blockages:

• Open all accessible printer doors and compartments.
• Check for paper jams or any obstructions.
• Remove any foreign objects that might be causing the problem.

Check Printer Connections:

• Ensure all cables (power and data) are securely connected.
• If using a network connection, ensure the printer is properly connected to the network.

Update Firmware and Software:

• Ensure the printer's firmware is up to date. Download updates from the HP Support website.
• Make sure the printer drivers and software are updated on your connected computer.

Reset Printer to Factory Settings:

• Caution: This will erase all settings and configurations on your printer.
• Navigate to the Setup menu on the printer’s touchscreen.
• Go to Printer Maintenance or Service, and then select Restore or Reset to Factory Settings.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,