ENVY 4520 wireless not printing color or two sided.

[DougHF]

I have not been able to print color or two sided for sometime.  However if I ePrint everything seems OK.   I've uninstalled and reinstalled using both Windows 'add printer' and HP tools.  Scan Doc finds nothing wrong.  

[Betty0610]

@DougHF

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[DougHF]

I just spent about 3 hours on this and after reinstalling I can't print anything.  So weird as the print and computer both see each other on wi-fi OK.  So I again removed everything and just installed the eprint driver.  That works, slow, and extra buttons to click to print a page.  Worst part is no settings for a draft/fast mode so using a lot more ink.

[Betty0610]

Try the HP Smart App instead: https://support.hp.com/in-en/document/c04675142

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[DougHF]

I'm wondering what the odd 'port' is that I'm seeing on the error.   It starts with this 'WSD-ab6e505e-...' I've closed my firewall and antivirus programs and it seem that the print job still can't find the printer?  The printer is on Wi-Fi OK as the ip address and status look good on both computer and printer.  The HP Smart identifies the printer OK. I've checked my router and found nothing wrong.  When all this started I could print but only in black and not duplex.  

[DougHF]

I was a system engineer on large IBM systems before retiring 5 years ago.  Whenever I configured an HP printer to connect to one of my hosts I would always use port 9100.  So I went into the printers properties on my desktop and  selected the standard TCP that matched my ip and used the default raw (9100) .  Set the location to 192.168.0.250:9100 and  the printer woke right up and printed.  Only I still got only black ink and no duplexing.  

So getting closer but still not right.

[Betty0610]

Let's create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the front panel of your Printer to get the IP address)

2. On your PC, go to Control Panel, from Devices and Printers, right-click the printer and left-click Printer Properties, select the Ports tab.

3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.

4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day! 

[Betty0610 · Accepted solution]

I would suggest you try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!