ENVY 5540 stuck in grayscale. No option in preferences to deselect

[Gray49]

This is the second occurrence of printing in grayscale only. The first time I followed the Support Community steps and got out of it. This time nothing seems to work. I can print in color from my iPhone. Also the photo tray option does not come up. I am not really tech savvy, but I can follow instructions.

[KrazyToad · Accepted solution]

@Gray49

Welcome to HP Community

I have gone through your Post and would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/COL61235/mp-147821-1/EN5540_Full_WebPack_1119.exe and follow the onscreen instructions

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Gray49]

I have already tried this and it didn't help. Thank you for your help. It did work a few months ago when this first happened to me.

[KrazyToad]

Try using the HP Smart App and let me know if that works

Link: https://support.hp.com/in-en/document/c04675142

[Heliumgirl717]

Also tried this and it didn't work for me. 

[Gray49]

I tried this also, but it didn't work. I eventually got out of it by using the windows driver. Thank you for your help.