Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-18-2023 01:13 PM

HP Recommended
Product: HP ENVY 6458e All-in-One Printer

Printer will no longer scan via the HP Smart app. Tried reinstalling the printer and it literally has a disclaimer that says it can print but will no longer scan from app. I can use the HP Easy Scan but no way to scan more than one page at a time (will not use loader tray). Seriously??? Had the printer for less than 2 years. Is this a ploy to get me to upgrade?

1 person had the same question
1 REPLY 1

‎09-18-2023 07:27 PM

HP Recommended

Im having the same exact problem just now. The app keeps telling me “this feature is not supported by the selected printer” but I have never had an issue before. It’s always worked just fine. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.