• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-16-2017 07:34 PM

HP Recommended
Product: ENVY 7100
Operating System: Microsoft Windows 10 (64-bit)

I bought my ENVY 7100 less than a month ago, and it was working great.  When I have tried to print lately, my laptop tells me the printer is offline.  I rebooted the wireless router, turned the printer off and on and then reconnected to the router.  I also reinstalled the driver, but the wizard cannot find the printer.  The printer's printed network configuration report shows it is correctly connected.

 

The only possible change could have been a Windows update since I originally installed the driver.  Could that be it, and if so, what do I do?  Any other ideas?  Thanks.   

27 people had the same question
2 REPLIES 2

‎12-17-2017 07:55 AM

HP Recommended

Hello,

 

Please download and run the HP Print and Scan Doctor from www.hp.com/go/tools

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎12-17-2017 12:54 PM

HP Recommended

Thank you for the suggestion.  Unfortunately, the HP Print and Scan Doctor could not find the printer.  I was able to resolve the issue when I reinstalled the driver for the second time.  Not sure why the first time did not work.  Thanks!  

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.