ERROR CODE OXO11A17FF on HP OfficeJet 200

[FordProJoe]

Unable to understand the Error Code OXO11A17FF...  First are the O's zeroes or are they capital letter?  After that, how do I fix?

[Betty0610]

@FordProJoe

Welcome to the HP Support Community.

Turn the printer on, if it is not already on.

1. Wait until the printer is idle and silent before you continue.
2. With the printer turned on, disconnect the power cord from the rear of the printer.
3. Unplug the power cord from the wall outlet.
4. Wait at least 60 seconds.
5. Plug the power cord back into the wall outlet.
6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

Let me know if this helps.

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Thanks!

Have a great day!

[SamSu1975]

Hi

I have the same problem with my new HP OJ 200 printer. Just I unpacked then after the error appeared , I did all the steps from 1 to 8, but about No.9, the printer is always silent and no movement inside. How to solve this problem?!

[TEJ1602]

@SamSu1975, Welcome to HP Support Community!

If you have already performed the steps from the document '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

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