EWS admin account not working - 107w

[Termy]

I've changed the administrator account in EWS but now it won't let me log in - neither with my entered name + password, nor with "admin" (with or without password)...i already tried resetting the network settings by holding the wireless-symbol for 20s and going through the setup process again, but still the same issue.

Virtual Assistant is useless and all i can find are countless instances of this issue that are all "solved" by PM

So i would gladly also get a PM (or better yet for all future victims of this issue: an open solution!) to get this to work..

[Termy]

i haven't gotten any reply to my thread ( https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/EWS-admin-account-not-working-107w/m-p/... ) - so maybe it helps to ask in a well visited thread: could you please send me the instructions to reset a 107w printer via PM if you are so unwilling to publicly post them?

[Termy]

So someone moved my post to this thread but didn't care to answer?

I must say i'm a bit disappointed, but i guess i'll have to post to keep this thread visible until i maybe get a solution some time...

[Betty0610]

@Termy

Welcome to the HP Support Community.

If you open the front cover of the printer - as if to remove the print cartridges - you will find the default EWS password (it's actually a PIN number) printed on the right, along with your printer's serial number.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Termy]

Hi @Betty0610 ,

thanks for the reply - unfortunately, it doesn't seem to help. I've got a sticker with an alphanumerical "password" (so no PIN) with a barcode beneath right above the sticker with the serial number - i guess that's what you are refering to? At least i can't find anything else.

When i first logged into the admin-area in EWS, it worked with user "admin" and no password, so maybe that has changed? My printer is from 2019.

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Termy]

Hi Betty - i am here in the official Forum that is marketed on your linked page as the prime way to contact the HP support team when out of warranty. There is no free phone support option.

And i'm sorry that i have to ask, but: how on earth could "resetting the credentials for a web portal" ever be a hardware issue? The only thing i can think of would be that they are stored in a PROM - and that would be about the most stupid engineering decision in the history of mankind...

I really don't get why the procedure to reset the printer is guarded like HP's most valuable trade secret...

A few days ago, the reset procedure for the Laserjet pro M102W was posted here in another thread - but of course this whole thread has since been deleted (man, you really must have strict order to keep this important trade secret...)...

I won't detail the procedure (involving the cancel button) here so that this thread won't get deleted as well - but, as the 107 has the same 3-button input scheme, i would assume that maybe the procedure is the same?

So maybe you can at least answer me this: can i reset the 107w the same way the M102w can be reset?

[Betty0610]

We shall escalate this case.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.