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- EWS admin password reset Map m182nw lost password

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05-21-2025 06:06 PM
The admin password was lost to the color laserjet pro mop m182nw, we changed internet provider and can no longer access the menu to add the new wifi - is there a way to factory reset this printer or does it go in the garbage can
05-23-2025 10:35 AM
Hi @bob123456789876,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
I understand that you've lost the administrator password for your HP Color LaserJet Pro MFP M182nw printer and are unable to connect it to a new Wi-Fi network after changing your internet provider. I can guide you through the process to restore your printer to factory settings, which will remove the admin password and allow you to set up the Wi-Fi connection anew.
Please follow the steps listed below:
1. On the printer control panel, press the Setup button (icon of a wrench)
2. Open the Service menu.
3. Select Restore Defaults.
The printer automatically restarts.
Reconnect to Wi-Fi
Once reset:
- On the printer control panel, go to Network Setup > Wireless Settings.
- Select Wireless Setup Wizard and follow the prompts to connect to your new network.
I hope this helps.
Take care and have a good day.
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VikramTheGreat
HP Support