EWS password reset

[Tom917]

Hello, I've lost EWS login and password on my device. I did all reset steps that I found online. None of these work and pritner still wants me to enter password during installation by HP Smart. 

[Garp_senchau · Accepted solution]

@Tom917, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I recommend performing a factory reset on the printer first. Once it's reset to default settings, you'll be able to access the EWS (Embedded Web Server) page.

You may refer to this guide: Restore factory defaults on your HP printer | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[Tom917]

Thank you!

I did many combinations to do factory reset, yet none of them worked. However, I tried "Restore factory defaults on HP LaserJet MFP M139-M142 printers" found on the page you sent me - it finally worked. 

PS. I spent 2 hours chatting with hp support, then 1 hour on callcenter - nobody could help me. 

[Garp_senchau]

Hey @Tom917,

You're very welcome!

I'm really glad to know that the guide I shared ended up helping you.

Sounds like it was a frustrating experience, especially after spending so much time with support. 

Kudos to you for your patience and for sticking with us until everything was sorted out!

Take care and have a good day. 

Regards,