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‎11-07-2021 06:55 PM

HP Recommended
Product: HP Pagewide pro 477dw

Hello!

 

I did a factory reset, but when i try to acces to the EWS, it ask me for a user and password, i tried with: Admin, ADMIN, pass in blank, etc, nothing works.

I need some help, please. i need to reconfigure the smtp server.

TY

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-20-2021 08:30 PM

HP Recommended

It was super easy, just reset the crafting menu, and you're done.

 

Touch 4 times the "back" button, and reset menu to factory.

View solution in original post

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2 REPLIES 2

‎11-07-2021 08:19 PM

HP Recommended

The default credentials on these devices are Admin and blank for the password. If that does not work then it would appear that a factory restore does not reset the password. Likely a complete reset or NVRAM reset will be required to clear the password. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No

‎11-20-2021 08:30 PM

HP Recommended

It was super easy, just reset the crafting menu, and you're done.

 

Touch 4 times the "back" button, and reset menu to factory.

Was this reply helpful? Yes No
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