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‎01-17-2022 02:05 PM

HP Recommended
Product: HP Color LaserJet Pro M255dw
Operating System: Microsoft Windows 10 (64-bit)

I opened HP Support Assistant and got an urgent message to download HP Easy Start Printer setup.  Ok fine, although the printer's been working.  I try to do it and I get "You must sign into this device to install updates." The printer is on, connected to wi-fi, and says it's ready.  What else can I/should I do?  And is this software update even needed?

Category:
1 person had the same question
1 REPLY 1

‎01-20-2022 09:59 AM

HP Recommended

Hi @JPR95,

 

I'd like to help!

 

I understand that you received a notification to update the drivers.

 

The drivers have been updated and you would have to complete the setup.

 

To assist better -

 

Could you share an image of the screen requesting sign information?

 

Here is a link to the driver's page -https://support.hp.com/us-en/drivers/selfservice/hp-color-laserjet-pro-m255-m256-printer-series/2944...

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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