Easy smart cannot find my printer.

[PJH12]

I have installed HP Smart but my printer is not listed. Then I went to Easy Start, Add printer, that picked up the printer but the moment it went to Smart, it did not pick up my printer. It is a Laserjet P1505 printer. It's also not showing under my devices and printers. It still worked a few days ago so I don't know what's going on. Please help. 

[Anand_Andy · Accepted solution]

Hi @PJH12,

Welcome to the HP Support Community

I understand you are facing an issue with your HP LaserJet P1505 Printer. Not to worry I will help you to get a resolution to resolve the issue.

Try the below suggestions-:

1)Uninstall HP Smart 

2)Install all the available Windows updates

• Hit the Start menu and write an update. After that, click on the “Check for updates” option.
• Tap on the “Check for updates” option.
• After clicking on that option, Windows will install the updates automatically.
• When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

4) Reinstall HP Smart

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

[PJH12]

Thank you Andy. It worked!

[Anand_Andy]

 @PJH12,

That's great! Happy to hear that.

If you need further assistance feel free to reach out to us. 

Have a great day ahead!

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